FAQ
Avalon Hotel & Bungalows Palm Springs
General Information
What is the hotel's address?
Avalon Hotel & Bungalows Palm Springs is located at 415 South Belardo Road, Palm Springs, CA 92262.
How can I contact the hotel?
You can reach us at 760-318-3011 or email guestservices@avalonpalmsprings.com.
What are the check-in and check-out times?
Check-in is after 4:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out are subject to availability and may incur additional fees.
LEARN MOREWhat is the cancellation policy?
Guests may cancel 72 hours prior to arrival by 4:00 PM to avoid a penalty of one night’s room and tax.
LEARN MOREIs the hotel pet-friendly?
Yes, we welcome pets. A $100 one-time, non-refundable cleaning fee per pet applies. Maximum of 2 pets per room, each weighing up to 45 lbs. Cats are not permitted.
LEARN MOREIs smoking allowed in the hotel?
No, Avalon Palm Springs is a non-smoking hotel. A cleaning fee of $400 will be assessed if smoking occurs in guest rooms.
What taxes and fees apply to room rates?
Room rates are subject to an 11.5% Occupancy Tax, 3% Greater Palm Springs TBID, and 0.195% CA State Tourism fee.
What is the daily resort amenity fee?
A daily resort amenity fee of $50 (+tax) includes high-speed Wi-Fi, morning coffee service at Chi Chi, access to three outdoor pools, two jacuzzis, 15% discounton spa service at Estrella Spa with access to Sauna, Steam room and Cold Plung, and use of Avalon bikes.
What makes Avalon Palm Springs a good hotel for families?
Avalon Palm Springs offers a laid-back, stylish setting with thoughtful amenities for families. From bungalow-style accommodations and three outdoor pools to daily popsicles, lawn games, and a kids menu at Chi Chi, it’s designed for both fun and relaxation.
Do you have rooms that work well for families with children?
Yes. Our private bungalows and adjoining suites are ideal for families. Many include full kitchens, living areas with sofa beds, and private patios. Cribs and rollaway beds are also available upon request.
Is there a kid-friendly pool at Avalon?
Yes. Our Presidio Pool is perfect for families, with plenty of shade, space to swim, and a relaxed atmosphere. Kids love our daily popsicle and ice cream hour at 5 PM.
What kind of games and activities are available for kids?
We offer lawn games like Connect Four, Giant Jenga, and Cornhole, plus complimentary cruiser bikes for family rides. You can also check out board games from the Front Desk for in-room or patio play.
Does Avalon offer any special treats or events for kids?
Yes. We offer complimentary popsicles and ice cream every day at 5 PM. Firepit s’mores are available in the evenings, and seasonal programming like movie nights may be available on select weekends.
Is there a kids menu at the restaurant?
Absolutely. Chi Chi features a dedicated kids menu with favorites like burgers, grilled cheese, and more. Our team is happy to accommodate substitutions for picky eaters or dietary needs.
Can I request babysitting services during my stay?
Yes. Babysitting services are available upon request. Please speak with our Front Desk team for availability and booking information.
Do you offer anything on-the-go for kids?
Yes. We offer a take-away Kids Lunch Box amenity available for purchase, perfect for poolside snacking or day trips around Palm Springs.
Are pets allowed at Avalon if we’re traveling with kids and a dog?
Yes. We welcome dogs up to 50 pounds. Pet beds, bowls, and treats are provided, and shaded walking paths throughout the property make it easy to travel with pets.
What are some family-friendly things to do nearby?
Avalon is close to the Palm Springs Aerial Tramway, family-friendly hiking trails, interactive museums, and the local street fair. Check out our blog for a full list of things to do in Palm Springs with kids.
Arrival & Transportation
Is there an airport shuttle service?
The hotel does not provide an airport shuttle service. Guests are advised to arrange their own transportation.
How far is the hotel from Palm Springs International Airport?
The hotel is approximately an 8-minute drive from Palm Springs International Airport.
Does the hotel provide transportation to nearby attractions?
The hotel does not offer transportation services to nearby attractions. Guests can utilize local transportation options.
Rooms & Amenities
What types of rooms are available?
The hotel offers a variety of rooms and bungalows with different layouts and views.
Are there accessible rooms?
Yes, ADA-compliant rooms are available. Please contact us to reserve one ahead of arrival by calling 760-318-3011 or emailing guestservices@avalonpalmsprings.com.
Do the rooms have Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available in all rooms and public areas.
Are cribs and rollaway beds available?
Complimentary cribs are available upon request. Rollaway beds are not offered.
Do you offer connecting rooms?
No, the hotel does not have connecting rooms.
Is room service available?
Yes, room service is available from our on-site restaurant Chi Chi from 8:00 AM to 9:00 PM.
Is room service available?
Yes, room service is available from our on-site restaurant Chi Chi from 8:00 AM to 9:00 PM.
What business services are available?
While there isn’t a formal business center, we provide services like complimentary printing for boarding passes. Please contact the hotel for inquiries for all meeting rooms, video conferencing, and state-of-the-art audio/visual equipment.
Is there a fitness center?
Yes, the hotel offers a fitness center equipped with modern facilities.
Are there spa services available?
Yes, guests can enjoy various treatments at the on-site Estrella Spa.
How many pools are on the property?
The hotel features three outdoor pools: one family pool and two adults-only tranquility pools.
LEARN MOREAre bicycles available for guests?
Yes, guests can use Avalon bikes as part of the resort amenity fee.
Dining & Culinary
Does the hotel have a restaurant?
Yes, Chi Chi Restaurant offers a variety of dining options.
What are the operating hours of Chi Chi Restaurant?
Chi Chi operates from 8:00 AM to 9:00 PM.
LEARN MOREAre there vegan or vegetarian options?
Yes, Chi Chi Restaurant provides plant-based and vegetarian-friendly food options.
Is breakfast included in the room rate?
Breakfast is not included in the room rate but is available for purchase at Chi Chi Restaurant.
Neighborhood & Activities
What attractions are nearby?
Nearby attractions include Tahquitz Canyon, Moorten Botanical Garden, Sunnylands, art galleries, and the Palm Springs Aerial Tramway.
How close is the hotel to the Palm Springs Convention Center?
The Palm Springs Convention Center is approximately a 5-minute drive from the hotel.
LEARN MOREWhat outdoor activities are available nearby?
Guests can enjoy hiking, golfing, and exploring local parks and trails.
LEARN MOREAre there shopping areas close to the hotel?
Yes, there are various shopping districts and boutiques within a short drive from the hotel.
LEARN MORESustainability
What eco-friendly practices does the hotel follow?
The hotel focuses on sustainable materials, energy-efficient lighting, and eco-conscious partnerships.
Policies
What is the photo policy at the hotel?
Mobile phone photography is permitted with limitations to respect guest privacy and hotel property.
Marriott Bonvoy
Is Avalon part of Marriott Bonvoy®?
Yes, Avalon Hotel & Bungalows Palm Springs participates in the Marriott Bonvoy® loyalty program through its affiliation with the Design Hotels™ collection.
How can I earn Marriott Bonvoy points at Avalon Palm Springs?
To earn points, book your stay directly through our website, by phone, or via Marriott channels and include your Bonvoy number at booking or check-in.
What elite benefits do Bonvoy members receive at Avalon?
Bonvoy members enjoy perks like Wi-Fi, upgrades, and late check-out, based on availability and your status tier.
Can I redeem Marriott Free Night Awards at Avalon Palm Springs?
Absolutely. Points can be redeemed for award nights at Avalon with no blackout dates, subject to availability.
Do I earn points on spa and dining purchases?
Yes, eligible charges for dining or spa services billed to your room will accrue Bonvoy points.
Do I receive Bonvoy benefits if I book through a third-party site
No. To receive elite benefits and earn points, bookings must be made directly with Avalon or through authorized Marriott channels. OTA, industry, and employee rates do not qualify.
Why should I book directly with Avalon?
Direct bookings ensure you receive the best available rate, personalized service, and full access to Bonvoy rewards and exclusive offers.
Do I need to be a Marriott Bonvoy member to earn points?
Yes. Membership is required to accrue and redeem points. Sign up for free at marriott.com.
Will my Avalon reservation show in the Marriott app?
No. Stays booked directly through Avalon’s website won’t appear in your Marriott Bonvoy app, but you will still earn points and enjoy your member benefits.
When will my points appear in my Bonvoy account?
Points will typically be credited within 7–10 business days following your departure.
